At Merino Computer Concepts, we specialize in delivering comprehensive IT and cybersecurity solutions designed to protect, optimize, and empower your business. From cutting-edge Endpoint Detection and Response (EDR) and 24/7 threat monitoring to streamlined helpdesk support and robust data backup solutions, our services are tailored to meet the unique needs of modern enterprises. With advanced AI-driven technologies, proactive system management, and industry-leading compliance expertise, we ensure your organization remains secure, efficient, and ready to tackle today’s complex digital challenges. Let us be your trusted partner in building a resilient and innovative IT infrastructure.

Endpoint and Managed Detection and Response (EDR & MDR)

• 24/7 Threat Monitoring and Detection: AI-driven monitoring for anomalies and security events.

• Advanced EDR: Machine learning-based endpoint protection against zero-day threats and malware.

• Next-Gen SIEM: Log aggregation, correlation engines, and compliance-oriented insights.

• Threat Hunting & Cyber Forensics: APT detection, email compromise analysis, and robust email security.

• Security Automation (SOAR): Automated workflows for incident handling and MTTR reduction.

• Phishing Detection: AI-powered detection of social engineering attacks and phishing simulations.

• Incident Response: Rapid containment and forensic post-breach analysis.

• Security Awareness Training: Employee education and phishing simulation.

2. Network Intrusion Prevention

• Managed Firewall and Perimeter Defense: IDS, IPS, and next-gen firewall management

  for automated threat response.

3. Remote Monitoring and Management (RMM)

• Vulnerability & Patch Management: Risk-based patching and dynamic risk scoring.

• Mobile Device Management (MDM): Secure BYOD policies, remote wipe, and compliance monitoring.

• Proactive System Monitoring: Continuous device, network, and server health checks with real-time alerts.

4. Policy and Procedure Adherence

• Zero Trust Architecture: Strict access controls based on behavior analytics.

• Compliance Reporting: Automated tracking for PCI-DSS, ISO 27001, SOC 2, and more.

• Security Consulting: Tailored frameworks for cyber risk mitigation.

• Threat Intelligence: Predictive analytics for proactive threat mitigation.

5. On-Prem and Cloud-Based Access Management

• Identity and Access Management (IAM): Multifactor authentication, SSO, and PAM.

6. Data and Backups

• Data Loss Prevention (DLP): Encryption and content inspection.

• Cloud-Based Backup: Scalable, secure, and automated offsite solutions.

7. Asset Tracking

• Asset Management: Hardware and software tracking with automated configuration updates.

8. Helpdesk Support

• Multi-Channel Support: Chat, email, phone, and self-service portals.

• Incident Management: Centralized ticketing with AI-driven workflows.

• End-User Support: Remote troubleshooting and desktop management.

• SLA Management: Proactive SLA adherence with detailed performance tracking.

• User Lifecycle Support: Onboarding, offboarding, and access control.

• Mobile Device Support: Troubleshooting and security policy enforcement.

• VDI and Collaboration Tools: Support for virtual desktops and platforms like Teams, Zoom, Slack.

• Security Incident Support: Phishing, malware, and ransomware incident resolution.

• Custom Service Requests: Tailored solutions for unique business needs.

• Cloud Services and Backup Support: Optimization of cloud resources and data recovery.

• Third-Party Vendor Management: Coordinating with external vendors for specialized support.